Returns & Exchanges
At Shinola, we stand behind the quality of our craftsmanship and offer a seamless return process within 30 days of purchase for items in their original, unworn condition. Whether it's a timepiece or a leather accessory, we want to ensure you are completely satisfied with your investment.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Print Your Label
Once your request is submitted, download and print the prepaid UPS shipping label provided via email to ensure a tracked and secure delivery.
Pack Your Items
Securely pack your items in the original Shinola packaging, including all warranty cards, manuals, and protective films to maintain item integrity.
Drop Off and Track
Deliver your package to any authorized UPS drop-off location; your refund or exchange will be processed within 7-10 business days of arrival at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing